Policy and Terms conditions

Welcome to Athenry Candles

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Ordering

Browse the website and select the items that you would like to order. All the items you select will be placed in your shopping cart which will calculate your total order and postage costs after you have filled your shipping information in and have chosen the delivery method. Please complete all your details including your name, address, email address, delivery and payment details on our secure on-line order form.

For ALL orders, please include a MOBILE telephone contact number and email in case we need to contact you to confirm your details.

Payment

Payment is to be made in Euro.
Payment can be made in the following ways:
Online Payment – by PayPal using our on-line payment system with your Credit/Debit card.
NOTE! You don’t need to have or to sign up for PayPal account. Just check out as the guest when you’re redirected to PayPal’s payment page. Guest section is just on the right side of the PayPal’s payment page.

Colour Accuracy

All colours indicated on our website are as accurate as we can make them, however we cannot guarantee the accuracy of colour reproduction on other systems and monitors.

Returns Policy

If you have any issues with your order PLEASE contact us as soon as possible so that we can resolve it! Please email, if you can’t reach by phone as we work in noise and very often we don’t hear the telephone ringing.

RETURNS AND EXCHANGES MUST BE MADE WITHIN 3 DAYS OF RECEIVING ITEM. BUYER pays return shipping costs (to return to us and reship new item).

On occasion we make an error, please let us know as soon as you get your order so it can be fixed! After 3 days we assume all is well and there are no errors, etc. and the buyer will be responsible for replacement items and shipping.

Non-Personalised Items Return Policy:

We offer an exchange or store discount for purchase price only, for the items incorrect due to an error or faulty.

If for any reason you wish to return or exchange the item, please return it to us within 7 days of item is received. All we ask is that you return it in its original condition (unused). Please contact us by email to arrange refund/exchange. You will be given a Return Number (RN), which you must include with your returned parcel. This helps us to proceed orders quicker and we cannot accept responsibility for parcels returned without a RN. Your refund will be in the form of the original method of payment. Postage charges will be refunded if goods are found to be faulty or not what you ordered.

Personalised Items Return Policy:

ALL PERSONALISED SALES ARE FINAL as they are made just for YOU! All personalized items are NONrefundable and NONreturnable.
The costumer responsible for all spelling mistakes, which has taken place during the ordering process.This includes custom colour items as well! The buyer responsible for shipping and proof of delivery on all returns, therefore, for your protection we strongly suggest that you fully insure the package you are returning, so that you could provide the proof of delivery if necessary. If you cannot provide the proof of delivery, you will not receive refund for that return.

We take responsibility for all mistake, which has been made during the product manufacturing process.

 

Order Cancellation Policy:

If an order needs to be cancelled PLEASE contact us 24hours of purchase, and a cancellation fee (15%) will be charged!

We do NOT cancel orders after 3 days.

If you purchase from “Athenry Candles”, we assume that you have READ and AGREE the Terms and Conditions.

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How we use collected information

Athenry-Candles collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Compliance with children\’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to this privacy policy

Athenry-Candles has the discretion to update this privacy policy at any time. When we do, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Athenry-Candles

Caislean Rí, Athenry, Co. Galway, Ireland

+353876278694

info@athenry-candles.ie