Privacy Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this agree that access to and use of this site is subject to the following terms and conditions and other applicable law. if you do not agree to these terms and conditions, please do not use this site.

You have the right to object to us processing your personal data for direct marketing and also to processing which is carried out for the purposes of our legitimate interests. For more information, see the below Notice.

Change to Data Protection & GDPR

The law in relation to data protection is changing with effect from 25th May 2018. This Privacy Notice has been updated for new guests registering with effect from April 2018 to reflect your new rights and for existing customers to update how we process your personal data. Read through this to fully understand the basis upon which we collect, use and store your personal data and to whom it is disclosed. You may wish also to read our Cookie Policy.

athenry-candles.ie will always keep your data safe and comply with applicable data protection legislation. This Notice will continue to evolve as we implement procedures to access & download your personal data automatically, etc.

Our Details:

athenry-candles.ie

44.Caislean Rí

Athenry

Co. Galway

 The above lists the Owner, and Operator (within the meaning of data protection laws applicable) of this website. References in this notice to “we” or “us” are to the above.

 What personal date we collect:

 The term “personal data” means any information relating to a living person who is identified or identifiable (such a person is referred to as a “data subject”).

We collect the personal data you provide to us during the registration and order checkout processes and any further personal data you provide to update your registration details from time to time. This personal data includes:

* your contact/billing details (name, address, email address, telephone numbers)

* your shipping contact details (name, address, telephone numbers), occasionally this can be a third-party gift recipient

* personalised text/images that you provide if related to a custom made item (e.g. a personalised gift)

* your order greeting message. * payment details (credit/debit card details are not stored by us and are passed directly on to our payments company PayPal, and Stripe Payments for immediate processing.

The purpose for which we hold your information:

 We process your Personal Data for the following purposes:

* To fulfil your order (i.e. to facilitate the provision of ordered goods and services)

* To contact you or your recipient if required in connection with your order or to respond to any communications you might send to us;

* To administer our website.

* To communicate to you information about new products/services and special offers we think you will find valuable.

* So you can keep a history of the products you have ordered from us.

 In addition, we use your personal data:

 * So you can track deliveries.

* So you can keep a history of the order information and products you have ordered from us.

Legal basis for us using your personal data:

 The lawful grounds for processing your personal data are:

* To fulfil your order and provide the services you request (performance of contract).

* To send you marketing communications (after obtaining your consent).

* To better understand our customer base and improve our service offering (our legitimate interest to do so, having taken into account whether your interests and fundamental rights and freedoms are overridden by this type of processing).

All the personal data we process is processed by our staff in the Ireland however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.

How long we keep your personal data for:

 We will not keep your personal data for any purpose for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.

We will retain the personal data you provided on registering an account on our website so long as that account remains in existence. If you tell us, at any time, that you no longer want to have an account, then we will delete your personal data from our records.

In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed.

Who we share your personal data with:

 For the purposes set out above, we may also provide your personal data to our suppliers and processors who perform certain business services for us. We share your personal data with third parties who:

* Deliver orders (i.e. we disclose your contact details to the shipping companies so they can deliver)

* Gift Recipient (we disclose the sender’s contact details so the recipient knows who the sender is, see “Disclosure of Sender” section below)

* Facilitate the storage of enquiry email (support tickets)

* Store and generate personalised artwork imagery.

* Process payment (i.e. our Payments Processors such as Stripe Payments & PayPal)

* Capture feedback reviews

In addition, we may disclose your personal data:

* if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other companies and organisations for the purposes of fraud protection; and

* to successors in title or replacement operators of all or part of our respective businesses.

 How we contact you:

 If we have your consent, we may contact you by post, e-mail, SMS text messages, telephone or other means including other electronic means such as Facebook and social media applications, and only using such contact details as you provide to us from time to time.

If you no longer wish to receive such or certain communications, you can let us know by contacting us using one of the email addresses here. You may also update your preferred contact details from your account preferences after logging on to the website.

 Making a request:

 We are required by law to act on requests and provide information free of charge, except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

 Contacting us:

 If you need to contact us for any reason (including to exercise any of your rights in relation to data protection as set out above) please send us your request using the details info@athenry-candles.ie or kalmanne.edit@gmail.com

 Disclosure of Sender:

 When your order is shipped directly to a third party (i.e. the gift recipient), the Company may provide the recipient with contact details of sender (name, address & telephone). In the event the sender wishes to remain anonymous and requests same, the Company may remove this information from the parcel however in all cases will divulge sender’s contact details should the recipient request such information. This is to avoid nuisance correspondence and allows the recipient to decide whether they wish to keep the order.

Changes to this notice:

 Any changes to this Privacy Notice will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Notice, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

 

 

Cookie Policy for Athenry Candles

This is the Cookie Policy for Athenry Candles, accessible from https://athenry-candles.ie/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: info@athenry-candles.ie
  • By visiting this link:  https://athenry-candles.ie/contact-us/
  • Phone: +(353) 87 627 8694